Privacy Policy

INTRODUCTION

Our customers are at the center of everything we do. Therefore, in addition to striving to offer value and excellent services, we protect your privacy efficiently against misuse, in compliance with national, European legislation, including Regulation (EU) no. 679/2016.

For ONE PHARMA S.R.L., your privacy is very important, and we take it seriously. The purpose of this privacy policy is to explain how we collect, use, and disclose information about you on our website and/or to other third parties with whom we have confidentiality agreements regarding the processing of personal data. By using our website, you agree to this privacy policy.

Additionally, your rights and choices are just as important to us, which is why through this privacy policy we inform you, clearly and explicitly, about them and the ways you can contact us to update your information or exercise any other right.

ABOUT US

The website is operated and owned by ONE PHARMA S.R.L., headquartered in Galati, Str. Romana, Nr. 1, Bl. D2A, Sc. A, Et. 2, Ap. 31, Galati County, registered with the Trade Register under J2017001871179, tax identification code 38478488.

If you need more information about us, do not hesitate to contact us by email at office@onepharma.ro.

ABOUT YOU

You are the beneficiary of our services in one form or another, being a data subject. Therefore, we have updated our privacy policy for you. We want to be fully transparent about how we process your personal data and facilitate your access to modifying, updating, or even deleting it.

WHY WE HAVE A PRIVACY POLICY

We have this privacy policy because we will collect some personal information about you when you use our website or when you contact us via the contact form when you have questions about a service.

The purpose of our privacy policy is to inform you about:

  • how and why we collect your personal information

  • how we disclose your personal information and to whom

  • how we protect your personal information

  • your legal rights and how you are protected by law

CHANGES TO THE PRIVACY POLICY

If we make any changes to our privacy policy, we will post them on this page. Additionally, if there are major changes, we will also notify you by email. Thus, you will always be informed!

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

Your personal data is processed whenever you give your consent regarding this, whenever you access our website, whenever any contract is concluded between us, and whenever you fill in one of the forms on the website.

Your consent will be explicitly requested before performing any action and can be withdrawn just as easily as it was given. If you encounter difficulties, please inform us at office@onepharma.ro so we can resolve your request.

WHAT INFORMATION WE COLLECT FROM YOU

We collect certain personal information from you so that we can identify you to fulfill your requests. We mention that we will never sell your personal data, but if in the future we sell the business or parts of it, this data will be transferred.

Thus, the information we collect includes:

  • contact details (full name, email, address, phone number, date of birth, and any other relevant information needed to contact or identify you)

  • usage data (information about how you use our website and services)

  • marketing and communication data (your preferences regarding receiving marketing materials and how you prefer to communicate with us)

  • we do not process or collect personal data from individuals under 16 years of age, except with the written consent of their parents sent to office@onepharma.ro

WHEN WE COLLECT INFORMATION FROM YOU

We collect your data when:

  • you access our website

  • you fill in our contact form or other related forms

  • you opt to subscribe to our newsletter or other marketing materials

  • you register for an event organized by us

  • you contact us through various channels we provide

WE ALSO COLLECT NON-PERSONAL DATA

We collect data, in one form or another, that does not allow direct association with a person. For example, we often collect your activities on our website. This type of data is anonymized before being stored on our servers and is used only to help us improve our customers’ experience and to understand which parts of our website are of interest.

WE USE GOOGLE ANALYTICS

Our website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies or various IP addresses to analyze how users use the website and to monitor our services and products. The information generated by the IP address or cookie will be transmitted to and stored by Google on servers. Google will use all this information on our behalf to evaluate the use of our website. You can refuse the use of cookies by selecting the appropriate settings in your browser; however, please note that you may not be able to use all the features of our website afterward.

HOW WE PROCESS YOUR PERSONAL DATA

We constantly ensure and apply appropriate techniques to protect your personal data. The processing operations we perform regarding your personal data cover automated and manual means of collection (we record, organize, structure, store, modify at your request, use, transmit to third parties only when necessary, and delete at your request or automatically upon expiration).

WHY WE USE YOUR PERSONAL DATA

We use your personal data for the following purposes:

  • to provide you access to our services

  • to inform you about certain offers, products, services, or updates

  • to contact you and respond to your questions and/or requests

  • to offer you an outstanding and personalized experience on our website

  • to personalize and improve services and marketing strategies based on your browsing history, interests, or certain preferences

  • to contact you when we conduct market research regarding your opinions about our website and services

  • to prevent or detect abuse or fraud on the website

  • for any other right stipulated in Law no. 677/2001 and Law no. 506/2004

TO WHOM WE MAY DISCLOSE YOUR PERSONAL DATA

  • To our authorized logistics partners, only when necessary and when they need to mediate a service for us requested by you

  • To our employees, to fulfill your requests

  • To our marketing, development, and monitoring partners, to carry out advertising campaigns, improve your personalized experience on the website, and support our online development. This data is minimized and sent only for clearly defined purposes

  • To competent authorities, when necessary, for any legal investigation, to initiate or defend legal claims, or for civil, criminal, or administrative purposes

HOW LONG WE RETAIN YOUR PERSONAL DATA

We retain your personal data no longer than necessary for the purpose for which it is processed. If you have given us consent to process your data, we will process it only within the parameters you have provided. We may retain your personal data in accordance with applicable laws and regulations and may share it with competent authorities, when necessary, for any legal investigation, to initiate or defend legal claims, or for civil, criminal, or administrative purposes. If none of the above reasons apply, your data will be safely deleted or, in some cases, anonymized for statistics and internal research. Your personal data will be stored for a maximum period of 10 years from your last interaction with us or may be deleted at any request from you.

YOUR RIGHTS

Unless you are subject to an exemption under applicable privacy laws, you have the following rights regarding your personal data, which you can request directly from your account or by contacting us:

  • you can request a copy of your personal data that we store

  • you can request the correction of any personal data if you believe it is inaccurate

  • you can request the complete deletion of your personal data

  • you can restrict or withdraw consent for the processing of your personal data

  • you can request the transfer of your data to another operator

  • you can request access to your personal data

  • you can object to the processing and use of your personal data

  • you can contact the National Authority for the Supervision of Personal Data Processing (ANSPDCP) regarding your personal data

  • you can submit a complaint regarding how we process your personal data to us (the request will be resolved within a maximum of 30 days) or to the competent authority ANSPDCP

HOW WE PROTECT YOUR DATA

We protect your data using technical measures to minimize risks of misuse, unauthorized access, unauthorized disclosure, loss, theft, and loss of access. Among the measures we use are data encryption, firewalls, and access authorization controls. We take our customers’ data security seriously and therefore constantly check and update the mechanisms used to offer you effective protection against abuse.

The server through which we collect your information is encoded using your browser’s encryption module via an SSL security certificate.

Although we protect your data, it is important that you do the same. You should not disclose your personal information to anyone.

If you believe your personal data security has been compromised or if you want more information about the measures we have taken to protect your data, please contact us at office@onepharma.ro.

LINKS TO OTHER WEBSITES

On our website, you may find links redirecting you to other websites. These websites may collect information about you, and you must comply with their privacy policy. ONE PHARMA S.R.L. is not responsible for the privacy practices of other websites.

WANT TO CONTACT US?

If you have questions regarding this privacy policy, wish to exercise your rights, or have a complaint you want to discuss with us, you can contact us by email at office@onepharma.ro.

By accepting this agreement, your personal data will be processed by ONE PHARMA S.R.L. in accordance with this privacy policy and the personal data processing policy.